Riverview Software Solutions, LLC.
Q: What does the annual support and
maintenance include?
A: Annual support and maintenance provides unlimited priority telephone
support which offers the software user faster response times as
compared to email support. It also keeps your software up to date
during the maintenance and support term.
As new updates are released, you will be able to download the latest
version at no cost during the support and maintenance period.
And protection against price increases for the duration of the
maintenance and support term.
Q: How many computers can The Disaster Resource Navigator
be installed on?
A: The software is configured for two active licenses which provides
two simultaneous users to operate the software on different
computers. This can make the operation more efficient allowing
one user to be entering new information while the other user is "On
The Air" displaying the information to be broadcast (She/he
can also enter new information). Additional licenses can be
purchased after the standard package is purchased if your
operational staff is larger and you need more licenses.
A network version license is also available where you can purchase a quantity of active seats allowing simultaneous user operation of the software.
Q: Describe the "Minimal Data Entry"
feature.
A: Due to the emergency situation, the software user should not have
to spend a lot of time entering information. There are only
three data fields that require typing. They are the resource name, a
general location and a description of the services provided.
The city, county and state fields are simple dropdown selection
lists. There are no time wasting "Add" or "Save" buttons to
click. The data is saved automatically. There are other
data entry forms available for detailed data entry such as address,
additional phone numbers, notes, etc., if desired.